After receiving the parcel, carefully inspect it. If, after delivery of your product, you notice that it is damaged and you want to return it, please contact us by phone or e-mail immediately and provide the following information: the purchased item and its order number, as well as the reason for the return (damaged, the wrong item, etc.).
The Buyer has the right to withdraw from the Contract concluded with the e-shop www.XXX.lt by notifying the Seller no later than within 30 (thirty) days from the date of delivery of the product.
The Buyer may exercise the right of return of the goods only if the product has not been damaged or its appearance has not changed, nor has it been used, and the original packaging of the product is not damaged.
The buyer, in order to return a quality product, covers all transportation costs.
When returning an item, it is necessary to provide a document of its purchase.
The returned item must be safely packed.
When returning an item, a request must be submitted, indicating the detailed information of the order: order number, date, item, price, date of delivery. In the application you need to specify an account for the return of money.
When returning the product, the Buyer himself is responsible for its smooth and safe arrival to the XXX nearest salon.
The money is transferred to the buyer within 14 (fourteen) days after the return of the goods by bank transfer to the specified account.
These rules for returning goods are valid only when making purchases online.
Only natural persons can return the goods, legal entities are not covered by the additional return guarantee.
In order to return the goods purchased online, please fill in the return form.
Guarantee of the quality of the goods
All lighting goods sold in XXX are covered by a quality guarantee of at least two years.
The warranty applies to defects in the quality of the goods caused by the fault of the manufacturer. Natural wear of the product or a change in its properties is not considered a defect in the quality of the goods.